Havant Housing Association provides a fast efficient repair service. To report a repair you can fill in the form below or you can call us on 02392 643 743.

What if it is an emergency or out of hours?

Please call us on 01444 446 492 and state that you are a Havant Housing Association tenant.

Our repair responsibilities

We are responsible for keeping the structure, exterior and interior of your home in good repair. This includes:

• Roof, drains, gutters and down pipes
• Outside walls, external doors and windows (inc. sills, handles and catches)
• Internal walls, floors and ceilings, doors, frames and skirting boards but not including painting and decoration
• Boundary walls and fences (erected by us), principal pathways, steps and/or other means of access
• Any installations provided by us for space heating, water heating and sanitation ensuring you have an adequate supply of water, gas and electricity. Other installations include:- baths, basins, sinks, toilets, flushing systems and waste pipes, electrical wiring, sockets and switches, communal television aerials, gas pipes and water pipes, water heaters, fitted fires and central heating systems, common entrances, halls, stairways, lifts, passageways, and any other common parts including electrical lighting.
• Cyclical decorating internally and externally, normally every 5 years.

Your repair responsibilities

You are responsible for keeping your home clean and in good decorative order. You are also responsible for:

• Replacing lost keys, changing locks when keys are lost and adding security fittings to windows and doors
• Replacing fuses and light bulbs
• General household tasks such as oiling hinges and tightening screws.
• Keeping your home free of pests
• Maintaining any fittings or appliances you have fitted yourself such as ovens, washing machines tumble dryers or fridges.
• Clearing blockages in waste pipes or toilets which are caused by lack of care (fat, tea leaves etc.) or unusual objects (nappies, air fresheners)
• You are also responsible for any repairs caused by neglect, carelessness or misuse by you, your family or visitors to your home, you will be expected to return the property in a clean and clear state of decoration and will be charged for additional clearance or damage.